Mailing List Message #106456
From: Shaun Gamble <>
Subject: Re: Outlook 2013 and Win10 Creator Update
Date: Wed, 31 May 2017 10:14:22 +1000
To: CommuniGate Pro Discussions <>
Upgrading MAPI server has fixed the problem.

On a side note, I had uninstalled CGPMAPI on the client and was able to connect with Outlook (in safe mode) using an Exchange ActiveSync account. I have not reinstalled MAPI yet.

What are the benefits/problems with using ActiveSync instead of MAPI?

On 31/05/2017 7:36 AM, Karl Zander wrote:
My experience.

Upgrading the MAPI Server to stops Outlook from crashing at start up.

But unless there's an update to client from to something newer, this is still unusable.

My test case was on a VPN connection to our server.  While I expect it would add some time to syncing messages from the server to the Outlook client, I now at 3 hours and counting.  If I exit Outlook at restart it goes through the whole tedious sync again.   This isn't usable.

This was usable before the Windows 10 update.  I appreciate the fix to the MAPI Server, but unless there is additional fixes to the client or further fixes to the MAPI server, this problem is not resolved.


On Tue, 30 May 2017 16:12:31 -0400
  "Karl Zander" <> wrote:
I'm using dated Nov 2016.
Don't see anything newer for the Outlook client.

My CGP server is 6.1.13

My test client is still working on re-syncing from the server.  But it on a VPN connection with a 6 Gb+ mailbox so that's why its taking so long.


On Tue, 30 May 2017 15:06:12 -0500
"Robert M. Opalko" <> wrote:
Yes, got that, should the client connector not be updated as well?

On May 30, 2017, at 3:03 PM, Karl Zander <> wrote:

You want

This is the update for the CGP server.  Goes in


Unzip.  Stop/start CGP server to load.


On Tue, 30 May 2017 14:37:00 -0500
Robert Opalko <> wrote: client does not exist on the Communigate ftp site; maybe they've pulled it since Ralf checked.

On 5/30/2017 1:04 PM, Karl Zander wrote:
Also have this problem.  Applying the latest MAPI updates now to the CGP server and on one computer.  So far Outlook does open.  Its resyncing the cache which is taking a long time.  Hoping when that's done it will be stable again.


On Tue, 30 May 2017 18:01:45 +0200
  "Ralf Zenklusen, BAR Informatik AG" <> wrote:
Afaik latest is currently: dated 16.05.17


-----Urspr√ľngliche Nachricht-----
Von: CommuniGate Pro Discussions [] Im Auftrag von Robert Opalko
Gesendet: Dienstag, 30. Mai 2017 17:48
An: CommuniGate Pro Discussions
Betreff: Re: Outlook 2013 and Win10 Creator Update

Latest as in current or stable?  I've seen no updates since March 31 and that release does not work with recent W10 and Office 2013/2016 updates..
Robert Opalko
City of Oxford

On 5/30/2017 10:44 AM, Ralf Zenklusen, BAR Informatik AG wrote:
Hi Shaun,
the latest MAPI (Server and Client) version should prevent the crashes after the Creators Udpate.

But..... Outlook start-up or folder changes may take ages to finish.
CommuniGate seem to have found the cause for this and a new MAPI version should appear every minute...


-----Urspr√ľngliche Nachricht-----
Von: CommuniGate Pro Discussions [] Im Auftrag von Shaun Gamble
Gesendet: Dienstag, 30. Mai 2017 07:41
An: CommuniGate Pro Discussions
Betreff: Outlook 2013 and Win10 Creator Update

Is anyone else experiencing Outlook 2013 crashing every time when it tries to load the profile? I've done all of the usual things, uninstall the AV, uninstall MalwareBytes (v3 was being reported as causing freezing/crashing of Office). Kill the profile. However, the run.dll is crashing every time I try to run Mail settings from Control Panel.

Any advice appreciated.

To reiterate, it was working fine until the latest Win10 Creator Update occurred.
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