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Hello Support and CGP community,
I have a hard time setting up the voicemail and the
auto attendant and maybe someone here can point me in the right
direction.
The symptom is the I can't get an incoming call
coming through a SIP gateway to go to the PBX auto attendant or to a
voice mail, the auto attendant(calling ext. 200) and voice mail work if
calling from an internal extension, but not from outside. The gateway works
properly for incoming and outgoing calls and the CGP router has the default
configurations.
Voice mail issue:
in settings>real-time>sip>gateway I set up
"contact: " to be an email
address of one of the users not the pbx, so the
calls coming through form
that particular gateway should go directly to the
users I specified.
1. if there is no phone registered for the user the call
is getting immediately
disconnected
2. if there is a phone registered but
I press the ignore button at the
calling end the phone still rings and after
a while is disconnected
3. if there is a phone registered but I don't answer
and let it go to voice
mail , instead of going to voicemail the call is
disconnected.
in the users>domains>domain.com > object> user
>real-time > incoming call
rules I have: check After 15 sec, check On
Busy and check On Error,
un-checked Divert Calls.
what is
wrong?
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