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It seems that it may be a matter of expectation. Since CGP is advertising that they have Active Sync support, then they should be more proactive in providing this support. If it is a public beta project then we would all expect there to be problems. This would make it much easier for the developers to continue lagging (perceived) in fixing this feature. (I do realize that this is a tricky puzzle and appreciate all the work that has been done so far.)
However, since they are marketing the product as a solution (http://www.communigate.com/carrier/airsync.html). There needs to be more attention to solving the glaring inadequacies of the released product.
Perhaps there is not enough users that actually need this service. In that case, it makes sense that the support would be as it is. That is why I wanted to poll the community to see if it was even worth pursuing.
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Ben Hanes
Email Administrator
Children's Hospital Oakland Research Institute
On Jun 24, 2009, at 10:51 PM, Shaun Gamble wrote:
Unless they do a pretty major overhaul, I doubt you will see it fixed any time soon.
It took another company to get BB support for CGP and even now it's still got problems with Calendar events and the like.
Ben Hanes wrote:
My apologies to those on this list who have no care for iPhone support...
On a scale of 1-5 how important is iPhone support in your CGP implementation?
For us it is a solid 4.
I'd like to see how many CGP users actually need this functionality. It would be helpful for Support and Management to see how much of their user base can benefit from a working iPhone solution. Obviously the Marketing team understands: (http://www.communigate.com/carrier/airsync.html).
Since the collaboration suite of tools is not that great for our Mac environment, the iPhone seems to be our best hope to keep our users at bay. We have related CommuniGate's promise of Mac support for to long now with no results. Having a decent mobile solution would help.
Thanks
Ben
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On Jun 23, 2009, at 2:22 AM, rob@enem.nl <mailto:rob@enem.nl> wrote:
the flooding started here again too....thousands of emails
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*From:* CommuniGate Pro Discussions [mailto:CGatePro@mail.stalker.com] *On Behalf Of *Ben Hanes
*Sent:* Monday, June 22, 2009 6:28 PM
*To:* CommuniGate Pro Discussions
*Subject:* Re: Calendar update loop with iPhone is back
Yes, please!!
After 5 years of loyal CGP support. This one bug will take us away from years of happiness. Our users are demanding iPhone support and this issue is to much to bear. It kills productivity and batteries.
CommuniGate, please help us!!!!!!!!!!!!!
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Ben Hanes
Email Administrator
On Jun 21, 2009, at 4:23 PM, Andrew Hotlab wrote:
The 5.2.12 version of CommuniGate was shipped with a workaround for the bug in iPhone OS 2.2, as reported by your release notes:
/AIRSYNC: Calendar item updating changed to provide a workaround
for the Apple iPhone 2.2 "looped update" bug./
It seems that Apple finally fixed the bug with its latest release, since the problem is coming back with the new iPhone OS 3.0, as you can see in this log extract:
/[...]/
/01:10:33.503 2 AIRSYNC(andreav) iPhone(Appl85833BXLY7H): Sync
request
01:10:33.505 2 MAILBOX(andreav/Calendar) {1038} appended
@2565369: 59+1091 bytes
01:10:33.505 2 MAILBOX(andreav/Calendar) {1037} deleted: overwrite
01:10:33.505 2 MAILBOX(andreav/Calendar) cut @2565369, 522
messages, last={1038}
01:10:33.506 2 AIRSYNC(andreav) 'Calendar': 0 added, 0 deleted,
1 updated, 0 fetched
01:10:33.506 2 AIRSYNC(andreav) 'Calendar': 1 retrieved,
reported 1 as deleted, 0 as updated
01:10:37.302 2 AIRSYNC(andreav) iPhone(Appl85833BXLY7H): Sync
request
01:10:37.304 2 MAILBOX(andreav/Calendar) {1039} appended
@2565369: 59+1091 bytes
01:10:37.304 2 MAILBOX(andreav/Calendar) {1038} deleted: overwrite
01:10:37.305 2 MAILBOX(andreav/Calendar) cut @2565369, 522
messages, last={1039}
01:10:37.305 2 AIRSYNC(andreav) 'Calendar': 0 added, 0 deleted,
1 updated, 0 fetched
01:10:37.305 2 AIRSYNC(andreav) 'Calendar': 1 retrieved,
reported 1 as deleted, 0 as updated
01:10:42.120 2 AIRSYNC(andreav) iPhone(Appl85833BXLY7H): Sync
request
01:10:42.122 2 MAILBOX(andreav/Calendar) {1040} appended
@2565369: 59+1091 bytes
01:10:42.122 2 MAILBOX(andreav/Calendar) {1039} deleted: overwrite
01:10:42.123 2 MAILBOX(andreav/Calendar) cut @2565369, 522
messages, last={1040}
01:10:42.123 2 AIRSYNC(andreav) 'Calendar': 0 added, 0 deleted,
1 updated, 0 fetched
01:10:42.123 2 AIRSYNC(andreav) 'Calendar': 1 retrieved,
reported 1 as deleted, 0 as updated/
/[...]/
/
/
Please remove the old workaround from the next release of CommuniGate! :)
------------------------------------------------------------------------
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