Mailing List Message #99098
From: Robert Opalko <>
Subject: Re: Windows Mobile 6.5 and ActiveSync
Date: Tue, 05 Jan 2010 13:26:11 -0600
To: CommuniGate Pro Discussions <>
Non-iPhone clients like HTC Hero had sync issues where the devices would not download email and calendar updates immediately after the upgrade to 5.3. The issues went away when we went back to 5.2.18. From the logs:

00:19:05.541 2 AIRSYNC-018796(someuser/HTCAnd487f70cc) []:51160 htcheroc(HTCAnd487f70cc): FolderSync request
00:19:20.181 2 AIRSYNC-018797(someuser/HTCAnd487f70cc) []:5027 htcheroc(HTCAnd487f70cc): GetItemEstimate request
00:19:20.186 1 AIRSYNC-018797(someuser/HTCAnd487f70cc) failed to read 'INBOX' synching info. Error Code=unknown mailbox sync ID
00:19:21.509 2 AIRSYNC-018798(someuser/HTCAnd487f70cc) []:9059 htcheroc(HTCAnd487f70cc): Sync request
00:19:21.514 1 AIRSYNC-018798(someuser/HTCAnd487f70cc) 'INBOX': updating failed. Error Code=some messages have been deleted

Robert Opalko

Technical Support wrote:
Hello, wrote:
What version of CGatePro?  We had immediate sync problems with ActiveSync devices (and no changes on the mobile devices) after going from 5.2.18 to 5.3c so we went back to 5.2.18 and had no problems.  Upgraded last week from 5.2.18 to 5.3 stable and saw sync problems again.  We're back down to 5.2.18 again for now.

What kind of problems did you have with CGPro 5.3 and ActiveSync?


On Mon, 04 Jan 2010 17:23:42 -0600
"Darron Chapman" <> wrote:
 > Is anyone else having issues getting ActiveSync on
 >Windows Mobile 6.5 to connect to your CommuniGate server.
 > ActiveSync was working on 6.1 but when I upgraded my
 >phone to 6.5, it stopped working and I get the following
 >error:  "Exchange ActiveSync has encountered an error.
 > If this condition persists, please contact your Exchange
 >Administrator." And then it gives a support code of
 > Thanks in advance for any help you can provide.
 > Darron Chapman

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